Your Questions, Answered
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Yes! Every Bramblefolk piece is hand-built and individually decorated, so each one is unique and has its own little quirks and character.
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Colours can sometimes look slightly different in person due to lighting and the way screens display colour. I do my best to photograph each piece accurately, but your screen may show colours a little differently from the original.
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Your piece is made to be enjoyed and treasured. I would recommend a gentle hand wash with warm water and a soft sponge. Avoid sudden changes in temperature, knocks and drops, and keep your piece somewhere it can be enjoyed safely. With a little care, it should bring you joy for years to come.
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Orders are usually dispatched within 5 working days. You’ll receive an email with your delivery details once your order is on its way.
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Please get in touch as soon as possible with a photo of the damaged piece and its packaging. I'll do my best to sort it out for you.
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Yes. If you've changed your mind, you can return your order in line with my Returns & Refunds Policy. Please see the full policy for details.
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Some pieces are completely one of a kind and won't be repeated, while others may inspire a future piece. Follow along or join my mailing list to hear about new collections and restocks.