T&C’s

  • Welcome to Bramblefolk. By placing an order through my website, you agree to the following terms.

    Products

    All Bramblefolk ceramics are handmade, so each piece is unique. Small variations in shape, colour, texture and glaze are natural parts of the making process and make each piece one of a kind.

    I do my best to photograph and describe each item accurately, but colours may vary slightly depending on your screen.

    Orders & Payment

    Orders are only confirmed once payment has been received. I reserve the right to cancel an order if there is an error in the listing, such as an incorrect price or description.

    Shipping

    Orders are carefully packaged and sent to the address provided at checkout. Please make sure your delivery details are correct.

    Once your order has been shipped, you’ll receive a notification with your delivery details.

    Returns

    Please see my Returns & Refunds Policy for information about returning an item or requesting a refund.

    Damaged Items

    If your order arrives damaged, please contact me as soon as possible with photographs of the item and packaging so I can help resolve the issue.

    Website Content

    All photographs, artwork, designs, text and other content on the Bramblefolk website belong to Bramblefolk and should not be copied or used without permission.

    Changes

    I may occasionally update these terms to reflect changes to my shop, products or services. The terms in place at the time you place your order will apply to that order.

    Contact

    If you have any questions about these terms or your order, please get in touch at gemma@bramble-folk.com

    Thank you for supporting Bramblefolk.

  • I hope you love your Bramblefolk piece, but if you change your mind, you can return your order within 14 days of receiving it.

    Please contact me at gemma@bramble-folk.com before sending anything back. Items must be returned unused and in their original packaging, and return postage is the responsibility of the customer.

    Once your return has been received and checked, I’ll issue a refund to your original payment method.

    Handmade pieces

    Each Bramblefolk piece is made by hand, so small variations in shape, colour, texture and glaze are part of its character and are not considered faults.

    If your piece arrives damaged or you have any problems with your order, please get in touch as soon as possible with a photo and I’ll be happy to help.

  • At Bramblefolk, I respect your privacy and want you to feel confident when shopping with me. This policy explains what personal information I collect, how I use it and how I keep it safe.

    What information I collect

    When you place an order or contact me, I may collect information such as your:

    • Name

    • Email address

    • Billing and delivery address

    • Phone number, if provided

    • Order and payment information

    • Any information you choose to provide when contacting me

    How I use your information

    I use your information to:

    • Process and fulfil your orders

    • Arrange delivery

    • Contact you about your order

    • Respond to questions or enquiries

    • Process returns, refunds or other customer service requests

    • Keep appropriate records for legal and accounting purposes

    • Send marketing emails, if you have chosen to receive them

    I only collect and use information that I need for these purposes.

    Payments

    Payments are processed securely through my payment provider. I do not store your full payment card details.

    Sharing your information

    I may need to share relevant information with trusted third parties who help me run Bramblefolk, such as payment providers, website providers, delivery companies and accounting services.

    I only share the information necessary for them to provide their service, and I do not sell your personal information.

    How long I keep your information

    I keep your personal information only for as long as necessary to fulfil the purposes described above, including any legal, accounting or reporting requirements.

    When information is no longer needed, I will securely delete or dispose of it.

    Cookies

    My website may use cookies to help it function, understand how visitors use the website and improve your experience.

    Some cookies may be provided by third-party services. Where required, I will ask for your consent before using non-essential cookies.

    Your rights

    You have rights over the personal information I hold about you. Depending on the circumstances, these may include the right to:

    • Ask what personal information I hold about you

    • Ask me to correct inaccurate information

    • Ask me to delete your information

    • Ask me to restrict how I use your information

    • Object to certain uses of your information

    • Withdraw consent where I rely on your consent

    Contact

    If you have any questions about how I use your personal information, please get in touch:

    Email: Gemma@bramble-folk.com

    Complaints

    If you have concerns about how I have handled your personal information, please contact me first so I can try to resolve the issue.

    You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

    Updates to this policy

    I may occasionally update this Privacy Policy to reflect changes to my business, website or legal requirements. The latest version will always be available on this website.